Resume
I have over 7 years of experience in design strategy, user research, usability testing, prototyping, service design and workshop facilitation. I've been a speaker at multiple conferences and regularly write about my experiences designing with and for the public.
I recommend reading how people find working with me.
Experience
Senior User Researcher
Blue Tiger (October 2022 - Present)
I’m currently leading design strategy and user research at the United States Department of Veterans Affairs to make it easier for Veterans to ask questions about their benefits and healthcare. Before that, I was working on making it simpler and more secure for Veterans to sign in to VA.gov.
User Researcher
Royal National Institute for Deaf People (February 2021 - June 2022)
As the first permanent User Researcher at the Royal National Institute for Deaf People, I embedded a new user research practice across the organization and its strategies.
User Researcher
With You (August 2020 - February 2021)
At With You, a drug, alcohol and mental health support charity, I led research to understand how our services could help people be safer while injecting drugs.
Service Designer
Design Against Crime Research Centre (August 2019 - July 2020)
I led service design and research to lower theft at automated tills in supermarkets for our client, ECR Retail Loss Group. I managed two interns and client delivery.
Design Research Intern
STBY (August 2019 - January 2020)
I did ethnography and design research for various international clients, including Spotify, Google, and What Design Can Do.
Education
Master of Industrial Design
University of the Arts London, Central Saint Martins (September 2017 - July 2019)
I graduated with distinction. With a self-directed focus, I explored co-design methodologies, public collaboration and service design.
Bachelor of Science in Economics and International Development
Tulane University (August 2012 - May 2016)
I was awarded a full-tuition Dean’s Honour Scholarship upon admission based on submission of a creative project focusing on local storytelling in the digital age.