I research and design services with people who use and deliver them.
I was featured in User Interviews 2022 yearbook, a directory of essential voices in User Research.
I led research and helped protoype a way for people to easily learn about users and their needs.
I wrote about my experiences doing user research with deaf people and people with hearing loss.
I gave a talk at the Radical Research Summit in 2021 about planning research around the experiences of people taking part.
I led a discovery into the needs of deaf people who use sign language and recommended how to meet them.
I tested a service that helps people find the right support by answering questions about their situation.
I re-designed how to ask people whether they agree to take part in research, particularly if they are sign language users.
I tested a product that lets people check their hearing and learn what to do if they might have hearing loss.
I tested content that helps people reduce harm if they inject drugs.
I tested a service that lets people search for a location where they can receive free, new equipment to stay safer.
I led a discovery into the needs of people who inject drugs and helped recommend how to improve access to information and equipment to reduce harm.
I led research and service design to help our client, various supermarket retailers, see self-checkout as an end-to-end service.
I gave a talk at the Tate Exchange in 2019 about co-designing a market street with residents and a local council.