As a dual Swiss and American citizen, I am eligible to work in the EEA, UK and USA. I currently hold pre-settled status in the United Kingdom.
User Researcher, RNID
Remote (Based in London), February 2021 - Present
Joining the User Experience team at RNID to inform the development of new and existing products, services and processes through research, while embedding user research practices across our work in order to better support deaf people and those with hearing loss or tinnitus.
User Researcher, We Are With You
Remote (Based in London), August 2020 - February 2021
As part of the Digital team at We Are With You, a drug, alcohol and mental health support charity, I planned, designed and delivered user research activities to inform decisions about priorities, usability of tools and service offerings. In leading the research on a new project looking at our harm reduction services, I interviewed service users, frontline staff and clinical experts to understand user needs and the context in which people choose to (or not to) access our services. In addition, I supported on parallel projects through usability testing, content testing and gathering feedback on prototypes and live designs. In this role, I strengthened my skills in trauma-informed research design as well as facilitating research with people who are digitally excluded.
Lead Designer, Design Against Crime Research Centre
London + Remote, September 2019 - July 2020
Supermarkets struggling with high levels of theft at automated tills asked our team to research and recommend solutions to lower crime through an improved the customer experience. Our approach involved working closely with expert users to understand their pain points within the self checkout process. Through conducting user interviews and facilitating group discovery sessions we gathered data which we could translate into service maps, personas, user needs and scenarios. As a lead designer, I gained experience with guiding design interns through developing user research skills and design development, while also managing client relationships and delivery.
Research & Engagement Volunteer, Kounkuey Design Initiative
Remote (Based in Nairobi), March - July 2020
In the wake of Covid-19, I supported KDI, a design-build, advocacy and research organization, with the development of research strategies to support various design-build projects in the midst of the pandemic. In this role, I offered design critiques, developed research strategies to address new social distancing measures in the context of Nairobi, and learned a great deal from the KDI team’s community-engaged practice.
Design Research Intern, STBY
London, August 2019 - January 2020
In this role, I supported a team of ethnographers & user researchers through research consultancy work for various international clients, including Spotify, Google, and What Design Can Do. As an intern, I supported exploratory, foundational research, as well as developing visual materials, writing interview guides, facilitating user research workshops. I assisted with documentation and analysis, helping to draw out key findings and deliver actionable insights for handover to clients’ design, research or product teams, often remotely. Towards the latter end of my internship, I was asked to join in a client-facing capacity, supporting an international, remote diary study as one of two researchers.
Workshop Facilitator, Next Generation Services UK
London, August 2019 - January 2020
As a facilitator, I assisted with designing and guiding a series of research workshops with participants, law and accounting professionals, exploring the impacts of AI on their future services. Our research framework involved creative making and speculative thinking. As a facilitator, my role included coaching participants in the value of creative research methods while also generating meaningful discussion and fulfilling the research brief. I documented each workshop to share with the larger research team.
Product Designer, Co-Designing Chalton Street Market
London, April 2018 - July 2019
Acting as an intermediary between local government and the community, we used ethnography and qualitative research methods to develop outdoor furniture for a street market in Camden. Through conducting interviews and facilitating design workshops, we developed personas, engaged in collaborative journey mapping, and prototyped services with local residents. By designing tools for engagement and utilizing storytelling methods, we gave non-designers the tools to share their visions for these designs. Our research uncovered insights which led to the design of open-source market stalls built for shared community use, supported by an online service prototyped and built with residents.
MA Industrial Design, Central Saint Martins, UAL
London, September 2017 - July 2019
Graduated with distinction. A self-directed focus on co-design methodologies, public collaboration and
understanding how an industrial design-led practice can inform strategic decisions such as user research,
service design & implementation. Mentored by Adam Thorpe of Public Collaboration Lab.
BSc Economics & International Development, Tulane University
New Orleans, August 2012 - May 2016
Graduated Cum Laude. Awarded full-tuition Dean’s Honor Scholarship upon admission, based on the
submission of a creative project which focused on ‘local’ storytelling in the digital age.
[IN]ARCH Programme, UC Berkeley College of Environmental Design
Berkeley, June - August 2015
Awarded distinction. Intensive design studio introducing prospective graduate students to theories and
practices of architectural design. Developed strategies for addressing site conditions, creating analog &
digital representations, and exhibiting for expert review panels.
Semester Exchange, University of Cape Town
Cape Town, July - November 2014
Expanding previous coursework in urban development through a South African lens. Supplemented
academia with an internship at Ubuntu Academy, support monitoring & evaluation assessment of current
activities, and working with the project manager to implement new strategies based on new thinking.
Talks & Awards
- Presentation at Policy Lab UK, January 2020
- Finalist for UAL Creative Enterprise Award, July 2019
- Nominated for Maison/O Green Trail Award, June 2019
- Speaker at the Tate Exchange, March 2019