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As a dual Swiss and American citizen, I am eligible to work in the EEA, UK and USA. I currently hold pre-settled status in the United Kingdom.

Experience

User Researcher, We Are With You

Remote (Based in London), August 2020 - Present

Joining the Digital Team at We Are With You to design and deliver user research activities which will inform decisions about priorities, usability of tools and service offerings from a user-centred perspective.

Lead Designer, Design Against Crime Research Centre

London + Remote, September 2019 - July 2020

Supermarkets struggling with high levels of theft at automated tills asked our team to research and recommend solutions to lower crime through an improved the customer experience. Our approach involved working closely with expert users to understand their pain points within the self checkout process. Through conducting user interviews and facilitating discovery sessions we gathered data which we then synthesized into service maps, personas, and user scenarios. As a lead researcher, I gained experience with guiding design interns through developing user research skills while also managing client relationships and delivery.

Research & Engagement Volunteer, Kounkuey Design Initiative

Remote (Based in Nairobi), March - July 2020

In the wake of Covid-19, I supported KDI, a design-build, advocacy and research organization, with the development of research strategies to support various design-build projects in the midst of the pandemic. I offered design critiques, developed research strategies to address new social distancing measures in the context of Nairobi, and learned a great deal from the KDI team’s community-engaged practice.

Design Research Intern, STBY

London, August 2019 - January 2020

In this role, I supported a team of ethnographers & user researchers through research consultancy work for various international clients, including Spotify, Google, and What Design Can Do. As an intern, I supported exploratory, foundational research, as well as developing visual materials, writing interview guides, facilitating user research workshops. I assisted with documentation and analysis, helping to draw out key findings and deliver actionable insights for handover to clients’ design, research or product teams, often remotely. Towards the latter end of my internship, I was asked to join in a client-facing capacity, supporting an international, remote diary study as one of two lead researchers.

Design Sprint Facilitator, Next Generation Services UK

London, August 2019 - January 2020

As a facilitator, I assisted with designing and guiding a series of research workshops with participants—law and accounting professionals—exploring the impacts of AI on their future services. Our research framework involved creative making and speculative thinking. As a facilitator, my role included coaching participants in the value of creative research methods while also generating meaningful discussion and fulfilling the research brief. After each workshop, I documented the session to share with the larger research team.

Product Designer, Co-Designing Chalton Street Market

London, April 2018 - July 2019

Acting as an intermediary between local government and the community, we used ethnography and qualitative research methods to develop outdoor furniture for a street market in Camden. Through conducting interviews and facilitating design workshops, we developed personas, engaged in collaborative journey mapping, and prototyped services with local residents. By designing tools for engagement and utilizing storytelling methods, we gave non-designers the tools to share their visions for these designs. Our research uncovered insights which led to the design of open-source market stalls built for shared community use, supported by an online service prototyped and built with residents.

Education

MA Industrial Design, Central Saint Martins, UAL

London, September 2017 - July 2019

Graduated with distinction. A self-directed focus on co-design methodologies, public collaboration and understanding how an industrial design-led practice can inform strategic decisions such as user research, service design & implementation. Mentored by Adam Thorpe of Public Collaboration Lab.

BSc Economics & International Development, Tulane University

New Orleans, August 2012 - May 2016

Graduated Cum Laude. Awarded full-tuition Dean’s Honor Scholarship upon admission, based on the submission of a creative project which focused on ‘local’ storytelling in the digital age.

[IN]ARCH Programme, UC Berkeley College of Environmental Design

Berkeley, June - August 2015

Awarded distinction. Intensive design studio introducing prospective graduate students to theories and practices of architectural design. Developed strategies for addressing site conditions, creating analog & digital representations, and exhibiting for expert review panels.

Semester Exchange, University of Cape Town

Cape Town, July - November 2014

Expanding previous coursework in urban development through a South African lens. Supplemented academia with an internship at Ubuntu Academy, support monitoring & evaluation assessment of current activities, and working with the project manager to implement new strategies based on new thinking.

Talks & Awards